Recently, I was training a room full of leaders at Microsoft (you know, the company that makes the software you’re probably using to read this email). On this particular visit, I was teaching them about “Developing Passionate Followers.” Microsoft dominates in an industry populated by the hyper-analytical and numerically inclined. So why would Microsoft hire Leadership IQ to address an issue as “soft and fuzzy” as developing passionate followers?

Here’s why: When employees are...

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